AV engineer · Wellington, New Zealand

Andrew Kintanar

AV Systems Technical Delivery Creative Production

Bringing systems together. Making technology work for people.

I design, install and commission AV systems, from Microsoft Teams meeting rooms to AV-over-IP boardrooms, then make sure the people using them feel confident from day one. Alongside commercial projects across New Zealand, my background covers university and school AV, IT administration, and lighting, sound and video for live events.

Explore My Experience Get in Touch
LinkedIn: View my profile (opens in a new tab)

Behind this introduction is an illustrative 3D model of a meeting room AV system — a display, a control panel, speakers and a compact equipment rack — coming online. It is a model created for this site, not a client installation.

Scroll · how I deliver a system

How I work

From requirements to reliable operation

The AV projects I work on follow the same arc: understand what people need, coordinate the people who make it possible, prove the system works, then hand it over properly.

The room shown here is an illustrative model created to explain my approach — not a client project.

  1. 01of 04

    Understand

    Start with the people in the room.

    Before any equipment goes in, I clarify what the space needs to do: who will use it, what they’ll present, play or join, and how they expect the room to work.

    Layout matters as much as the equipment list — sightlines to the display, speaker coverage, and where people will actually sit and stand.

    In my workOwning projects and liaising with clients on their requirements — Resolution AV Consulting.Working with teachers on the AV needs of their classes — American International School – Riyadh.
  2. 02of 04

    Coordinate

    Connect every party early.

    AV sits between other trades. I work with IT on network requirements and with contractors on onsite requirements, so data, power, mounting and cabling are ready when the equipment arrives.

    Clear, early conversations help avoid rework on site — and keep the client informed along the way.

    In my workDrawing AV schematics that set out network, PoE and rack requirements for IT teams and contractors — Beca, Jarden, Laidlaw College and Accenture projects.Liaising with clients, IT and third-party contractors — Resolution AV Consulting.
  3. 03of 04

    Configure and commission

    Configure, test, then prove it.

    I install and configure the equipment, program Crestron control behaviour, and test every route — sources, display, audio, camera and control — until the system behaves predictably.

    When something doesn’t, I trace it back to the root cause rather than settling for a workaround.

    In my workConfiguring, testing, commissioning and programming Crestron devices, on site and offsite — Resolution AV Consulting.Supporting Crestron and Extron systems — American International School – Riyadh.
  4. 04of 04

    Support the user

    Hand over a room people can use.

    A system isn’t finished until the people using it feel comfortable with it. I write quick reference guides, train clients and end users, and explain technical issues in plain language.

    Try the control panelIllustrative

    Presentation: the laptop goes to the display, and its audio plays through the room speakers.

    In my workWriting quick reference guides and training tech support teams and end users on every project — Resolution AV Consulting.Keeping AV and video conferencing procedures up to date for a whole school community — AIS-R.
Portrait of Andrew Kintanar in a dark suit and tie
Andrew Kintanar

About

Hello, I’m Andrew.

I’m an AV engineer based in Wellington. My work sits where the technical meets the creative: designing, installing and commissioning AV systems, supporting the people who use them, and designing lighting and sound for live productions.

I started in IT, providing Level 2 support for Dell computers with Stream Global Services. From 2010 to 2020 I worked at the American International School – Riyadh, first as an AV Technician and then as AV Manager — looking after classroom AV, video conferencing, the school’s performance spaces and its video production.

In New Zealand I’ve worked in control-room operations, as Technical Manager with BellTech Events and as a Senior Audio-Visual Technician at Auckland University of Technology. Since July 2021 I’ve been an Audio-Visual Installation & Commissioning Engineer with Resolution AV Consulting, working on commercial projects across New Zealand for clients including AIA, Aurecon, Beca, Jarden, Laidlaw College, Accenture and Fujitsu.

Alongside AV, I work as a system administrator and technical lead for several organisations, and I run TK Software, my Wellington software studio.

What ties it together is people. I like explaining technology in plain language, working openly with IT teams and contractors, and leaving users with a system — and a guide — they can rely on.

Based in
Wellington, New Zealand
Current role
AV Installation & Commissioning Engineer, Resolution AV Consulting
Focus
AV design, installation, commissioning & support
Also
Live sound, lighting & video production

Capabilities

What I bring to a project

My strongest work combines technical depth with clear communication. These three areas show where that comes together.

Capability 01

AV systems and integration

Good integration is mostly invisible: the right source reaches the right display, the room sounds clear, and the control panel does exactly what its label says. My recent projects have involved Microsoft Teams Rooms, Crestron DM NVX AV-over-IP, Dante networked audio and LED walls. Getting there takes careful design, methodical testing and plenty of coordination.

Signal flow · illustrative meeting room
Illustrative AV signal flow: sources (laptop or room PC, wireless presentation, camera and microphones) feed a video switcher and an audio DSP; the switcher drives the display, the DSP and amplifier drive the speakers; a touch panel and control processor manage the system over the building network. CONTROL & NETWORK SOURCES PROCESSING OUTPUTS SOURCELaptop or room PC SOURCEWireless presentation SOURCECamera & microphones PROCESSINGVideo switcher PROCESSINGAudio DSP PROCESSINGAmplifier OUTPUTDisplay OUTPUTSpeakers CONTROLTouch panel CONTROLControl processor INFRASTRUCTURENetwork switch

Presentation: a laptop or wireless source goes through the video switcher to the display, while its audio runs through the DSP and amplifier to the speakers.

Sources
Laptops, wireless presentation, cameras and microphones — whatever people bring into the room.
Processing
Switching and scaling for video; DSP for mixing, echo control and levels; amplification for the speakers.
Control
A control processor and touch panel turn one button press into the routes, levels and power states behind it.
Outputs
The display and speakers — what people actually see and hear, and where testing has to end.
Network
Control and streaming traffic share the building network, so its requirements are agreed with the IT team.
01 · DESIGN & DOCUMENT

Schematics people can build from

I draw AV schematics that installers, IT teams and clients can work from: signal flow for every room type, AV network notes, PoE budgets and rack layouts. I’ve drawn or co-drawn 169 schematic sheets, including full sets for Jarden, Laidlaw College, Accenture and Beca Dunedin, and the AIA and Aurecon offices with colleagues.

Resolution AV Consulting · Beca · Jarden · Laidlaw College · Accenture

02 · INSTALL & CONFIGURE

Installed with care, configured with intent

At Resolution AV Consulting I install AV equipment and configure, test, commission and program Crestron devices, both on site and offsite. Earlier, at AIS-R, I supported Crestron and Extron systems and answered AV support tickets day to day.

Resolution AV Consulting · AIS-R

03 · COMMISSION & TROUBLESHOOT

Tested before it’s handed over

I test each route and control function before handover. When something fails, I work back through the signal chain to the root cause, the same problem-management approach I practised with the team at AUT.

Resolution AV Consulting · Auckland University of Technology

04 · OWN & COORDINATE

Owning the project across trades

I take ownership of projects and liaise with clients on requirements, with IT on network needs and with contractors on site requirements. At AUT I coordinated contractors, vendors and infrastructure teams to get setups working as required.

Resolution AV Consulting · Auckland University of Technology

Capability 02

Live events and creative production

Live production has always run alongside my systems work. At the American International School – Riyadh I managed AV for theatre productions, concerts, ceremonies, TEDx talks and community events — on campus, and at off-campus venues including embassy events and Riyadh Community Theatre. In New Zealand, I worked as Technical Manager with BellTech Events.

Every production is a team effort. My part has been lighting, sound and video — making sure the technology supports the performers and the people watching.

Q1 · Lighting

Lighting and sound design for the stage

Across six seasons of musical and theatre productions in Riyadh, I designed lighting and sound as part of each production team:

  • Annie the Musical
  • Rumors
  • Seussical the Musical
  • Cheaper by the Dozen
  • Charlie and the Chocolate Factory the Musical
  • The Importance of Being Earnest
  • You’re a Good Man, Charlie Brown the Musical
  • My Father’s Dragon the Musical

Training: Creative Stage Lighting and Stage Manager training with the Stage Managers Association, London (2012).

Q2 · Sound

Clear sound for voices, bands and choirs

Concerts were a regular part of the school calendar: fall, winter and spring concerts; band, orchestra and choir performances; grade-level concerts; and a visiting military band concert.

Speech-led events — graduations, awarding ceremonies, authors’ and astronauts’ talks by video conference — need just as much care, so every voice carries.

Training: One to One Sound Engineering and One to One LIVE Sound courses with BaseSound, Stroud, UK (2012).

Q3 · Video

Framing, filming and streaming

For three seasons of TEDx Youth@AISR talks (2017–2019) I provided video, lighting and sound design. I also filmed, edited and streamed major school productions, including the #thisismyschool events and the school’s lip dub videos.

As AV Manager I managed the production, editing and processing of the school’s videos, and its online learning setups. I’ve also provided video, lighting and sound for documentaries and ads, including a recruitment video.

Watch the videos in Selected work

Live production in numbers

700seats

The AIS-R Main Theater — one of the on-campus performance spaces I managed.

6

On-campus performance spaces, from a TV studio and mini theatre to an outdoor stage.

4

Off-campus venues, including US and UK Embassy events and Riyadh Community Theatre.

3

Seasons of TEDx Youth@AISR talks, 2017–2019.

8

Musical and theatre productions with my lighting and sound design.

Counts are taken directly from the venues, events and productions listed in my CV.

Capability 03

Technical leadership and practical solutions

Much of the value I add happens away from the equipment: turning a complex project into clear steps, keeping the right people informed, and leaving behind documentation people actually use.

Coordination

Keeping projects and people aligned

As AV Manager at AIS-R I was accountable for incident and change management — working with the school’s leadership team to understand each change and its impact, and seeing the process through its full lifecycle.

I worked with the Technology Leadership Team on delivering and training new applications and hardware, coordinated events with the calendar management team, maintained the AV inventory, and managed the budget for the following year’s equipment.

At Resolution AV Consulting, project ownership and management sit alongside installation and commissioning: keeping the client, IT and contractors aligned from requirements to handover.

AIS-R · 2018–2020 · Resolution AV Consulting

Documentation & training

Turning systems into clear instructions

I documented and updated the AV and video conferencing knowledge base and standard operating procedures for the school’s admin team, faculty, staff, parents and students. More recently, I’ve created quick reference guides for end users and trained clients on their equipment.

Training has run through my roles — from end-user setup and training as an AV Technician to supporting frontline technicians as a Level 2 support professional for Dell.

AIS-R · Resolution AV Consulting · Stream Global Services – Dell

Problem-solving

Calm, methodical problem-solving

In the control room of a meat-processing plant, I monitored an automated system across inbound, production, sorting and dispatch — resolving logical and technical issues, and keeping system specialists, team leaders and production managers informed when flow was disrupted.

On events, I’ve kept technicians and equipment ready against rosters, calendars and function sheets, managed dry-hire equipment and the workshop, and made sure damaged gear was repaired or returned under RMA.

Reliance – CRM Countdown · BellTech Events · AUT

Project overviewIllustrative

Meeting room upgrade · sample brief

Requirements
  • Present from laptop or wireless
  • Video calls with room camera
  • One-touch start and shutdown
Equipment
  • Display1
  • Speakers2
  • Control processor1
  • Touch panel1
  • Audio DSP1
Coordination
  • ITnetwork
  • Electricianpower
  • Buildermounting
Commissioning
  • Video routespass
  • Audio levelspass
  • Controlpass
  • Handovernext
Quick reference guideIllustrative

Using this room

Three steps. No technical knowledge needed.

  1. 1Tap PresentationThe display and speakers turn on.
  2. 2Connect your laptopUse the table cable or wireless presentation.
  3. 3Tap System offSo the room is ready for the next person.

Need help? Contact the AV support team.

Meeting roomSample interface
Presentation
Video call
Audio only
System off
VOL62%

Illustrative example: the same project information, reshaped for the people who use the room.

Projects

AV projects across New Zealand

I took these projects from design through to handover, mostly with Resolution AV Consulting: I designed each system, installed and commissioned it, supported it afterwards, trained the IT support teams and users, and wrote the quick reference guides. AECOM was service and support work after 2021.

  1. 01DesignRequirements, system design and AV schematics
  2. 02InstallEquipment, racks and cabling, coordinated with the trades
  3. 03CommissionConfiguration, Crestron programming and testing
  4. 04SupportService and fault-finding after handover
  5. 05TrainIT and tech support teams, then end users
  6. 06GuidesQuick reference guides for the people using each room

20

Clients across engineering, insurance, finance, law, education, telecommunications and technology.

8

Cities on the map, from Auckland to Dunedin.

169

Schematic sheets I drew or co-drew, 55 of them on my own.

01Wellington · Auckland · Dunedin

Beca

Three offices · 45 schematic sheets

  1. Design
  2. Install
  3. Commission
  4. Support
  5. Train
  6. Guides

Sites

  • DunedinA boardroom, three meeting rooms, reception signage, breakout and collaboration areas, and the network allocation.
  • Wellington13 rooms and spaces, from 3–4 person rooms to a 22-person LED-wall meeting room and a Heart Space, plus signage and VC trolleys.
  • Auckland (Halsey Street)11 small meeting rooms, medium rooms with Samsung or Clevertouch displays, five large meeting rooms, two conference rooms with an LED wall, three multipurpose rooms, two Heart Spaces, a boardroom, reception, and parents and multifaith rooms.

Systems

  • Microsoft Teams Rooms on Crestron UC engines, with Crestron booking and touch panels
  • Crestron DM NVX AV-over-IP and shared Crestron control processors
  • Sennheiser TeamConnect Ceiling 2 microphones with Dante, and Biamp Tesira DSP
  • LED walls, Heart Spaces with projection and pendant speakers, and Samsung MagicINFO signage

DrawingsDrew the Dunedin set; co-drew the Wellington and Halsey Street sets · 2024–2026

02Auckland · new office, four floors

AIA

Four floors · 44 rooms and spaces, plus touch-down areas and signage

  1. Design
  2. Install
  3. Commission
  4. Support
  5. Train
  6. Guides

Scope

  • 6 Framery pods
  • 11 Huddle rooms (3-person)
  • 5 Small meeting rooms (5-person)
  • 10 Medium meeting rooms (7-person)
  • 1 Large meeting room (9-person)
  • 1 Webinar room
  • 1 Boardroom
  • 2 Divisible Summit Retreat rooms
  • 2 Divisible Executive rooms
  • 1 Summit Events space
  • 1 Staff hub with LED wall
  • 2 Quick Drinks spaces
  • 1 Reception with 130-inch LED display

Systems

  • Microsoft Teams Rooms on Crestron UC engines, with booking panels and occupancy sensors, from Framery pods to 9-person rooms
  • Divisible Summit Retreat and Executive rooms with Biamp Tesira DSP, Sennheiser ceiling microphones and Crestron tracking cameras
  • Crestron DM NVX video and DM NAX networked audio across floors, plus a webinar room with a green screen
  • A staff hub with an LED video wall, projection and hearing assistance, and a 130-inch LED display in reception

DrawingsCo-drew the Level 3, 4 and 5 sets (38 sheets); reception sheet drawn by a colleague · 2025–2026

03Newmarket, Auckland

Aurecon

15 rooms and spaces · 17 sheets

  1. Design
  2. Install
  3. Commission
  4. Support
  5. Train
  6. Guides

Scope

  • 7 Meeting rooms (2 to 14 people)
  • 2 Co-Lab rooms
  • 1 Co-Lab breakout
  • 1 Campfire area
  • 1 Gallery with LED wall
  • 1 VR lab
  • 1 Co-Creator space
  • 1 Training room

Systems

  • Crestron DM NVX AV-over-IP managed by an NVX Director, with AirMedia wireless presentation throughout
  • Q-SYS Core DSP with QSC amplifiers, and Shure and Sennheiser ceiling microphones
  • Crestron Teams Rooms from 2-person to 14-person rooms, with Huddly and Jabra cameras
  • A gallery LED wall, 98-inch displays in the Co-Lab and training room, and Sennheiser wireless microphones

DrawingsCo-drew the full set (17 sheets) · November 2023

04Auckland · operations, town hall and meeting spaces

Worldline

A 30-display operator video wall

  1. Design
  2. Install
  3. Commission
  4. Support
  5. Train
  6. Guides

Scope

  • 1 Operator video wall
  • 1 Town hall
  • 1 Boardroom
  • 1 Large meeting room
  • 3 Small meeting rooms
  • 3 Booths

Systems

  • An operator video wall of 30 displays fed by 34 source PCs over Kramer AV-over-IP
  • A town hall with laser projection, Biamp Tesira DSP, ceiling and wireless microphones
  • A Teams Rooms boardroom on Crestron UC engines with Biamp ceiling microphones

DrawingsCo-drew the video wall, town hall, boardroom and meeting room schematics · 2022–2025

05Auckland · campus fit-out

Laidlaw College

21 learning and meeting spaces · 18 sheets

  1. Design
  2. Install
  3. Commission
  4. Support
  5. Train
  6. Guides

Scope

  • 6 Learning studios
  • 8 Meeting and breakout rooms
  • 1 Project meeting room
  • 1 Boardroom
  • 1 Office
  • 1 Campus chapel
  • 3 Kitchen, library and welcome areas

Systems

  • Kramer control with KT-107 touch panels and VP-440 presentation switchers in the learning studios
  • Laser projection, Shure MXA710 ceiling microphones and Shure P300 conferencing DSP
  • Logitech Rally Bar video conferencing in the meeting rooms and boardroom
  • A chapel system with BSS Soundweb DSP and Dante wall plates, and NDI cameras in the large studio

DrawingsDrew all 18 sheets · November 2022

06Featherston Street, Wellington

Jarden

Two floors · 12 sheets

  1. Design
  2. Install
  3. Commission
  4. Support
  5. Train
  6. Guides

Scope

  • 2 Small meeting rooms
  • 4 Medium meeting rooms
  • 2 Large meeting rooms
  • 1 Boardroom
  • 2 Staff lounges

Systems

  • Microsoft Teams Rooms on Crestron UC engines, with Crestron touch panels and room booking panels
  • A divisible large and medium meeting-room pair sharing Biamp Tesira DSP and Sennheiser ceiling microphones
  • Crestron DM NVX AV-over-IP for TV distribution to the lounges, on dedicated AV network switches

DrawingsDrew the full set, including rack layouts and the comms room · September 2023

07Wellington

Accenture

Two stages of work · 4 sheets

  1. Design
  2. Install
  3. Commission
  4. Support
  5. Train
  6. Guides

Scope

  • 2 Video-conference meeting rooms
  • 3 Microsoft Teams Rooms
  • 1 Divisible boardroom

Systems

  • Cisco Room Bar Pro rooms with Cisco Navigator controllers and Mersive Solstice wireless presentation
  • Logitech Rally Bar Mini Teams Rooms with Logitech Tap controllers
  • A divisible boardroom with Biamp Tesira DSP, a Cisco ceiling microphone and Shure wireless microphones

DrawingsDrew both schematic sets · 2025–2026

08Bowen Campus, Wellington

Fujitsu

26 rooms and spaces · 9 sheets

  1. Design
  2. Install
  3. Commission
  4. Support
  5. Train
  6. Guides

Scope

  • 6 Quiet rooms
  • 6 Booths
  • 4 Collaboration spaces
  • 1 5-person meeting room
  • 2 6-person meeting rooms
  • 4 8-person meeting rooms
  • 1 16-person meeting room
  • 2 Training rooms

Systems

  • Poly Studio X50 video bars, plus Microsoft Surface Hub 2S in the 6-person rooms
  • A 16-person room with a Poly large-room kit, Biamp Tesira DSP and Sennheiser ceiling microphones
  • Training rooms with Crestron DMPS3 presentation systems, laser projection and wireless microphones

DrawingsCo-drew the full set, including the rack layout · January 2024

09Bowen Campus, Wellington

KPMG

4 specialist boardrooms, reception, staff hub, 8 huddle spaces and 10 dual- and single-screen meeting rooms.

SystemsCrestron DM NVX and CP4 control, boardrooms running both Teams and Zoom, Yealink meeting bars and Biamp Tesira DSP.

DrawingsSchematics drawn by a colleague · 2022–2023

10Auckland · training room, café and boardroom

Milford Asset Group

A training room and café, a boardroom and comms rooms.

SystemsA 130-inch LED wall, Shure MXA920 ceiling microphone and Crestron intelligent cameras in training; Biamp Tesira DSP and table microphones in the boardroom.

DrawingsCo-drew all 3 sheets · November 2025

11Wellington

Chapman Tripp

A boardroom, staff hub, reception and lobbies, 13 meeting rooms, a lift lobby and a collaboration booth.

SystemsCrestron DM matrix switching, AirMedia, Crestron UC engines and CP4 control, Biamp Tesira DSP and AKG wireless microphones.

DrawingsSchematics drawn by a colleague · 2022–2026

12Wellington · Nelson · Christchurch

Tonkin + Taylor

Social and kitchen spaces in three offices, plus five Christchurch meeting rooms including a boardroom.

SystemsYealink Teams Rooms, 110-inch projection with motorised screens, Biamp Tesira DSP and Sennheiser wireless microphones.

DrawingsDrew the Wellington and Nelson sheets; co-drew the Christchurch kitchen · 2023–2025

13Nelson · Wellington

WSP

A Nelson boardroom and breakout, three meeting rooms and reception; a Wellington training room and meeting room.

SystemsCrestron Teams Rooms and tabletop consoles, AirMedia, Biamp Tesira DSP, Mipro wireless microphones and PTZ cameras.

DrawingsDrew the Nelson set; co-drew the Wellington training room · 2025–2026

14Auckland · boardroom, training room and staff hub

IANZ

A boardroom, training room and staff hub.

SystemsCrestron DMPS3 presentation switching, Yealink video conferencing, dual 85-inch boardroom displays and Barco ClickShare.

DrawingsCo-drew the boardroom and staff hub sheets · 2022

15New Plymouth · Palmerston North

UBT

A meeting room and boardroom in New Plymouth; meeting rooms and a director’s office across two Palmerston North sites.

SystemsLogitech Rally Bar and MeetUp video bars, Barco ClickShare, and Crestron booking and touch panels.

DrawingsDrew the New Plymouth set; Palmerston North drawn by a colleague · 2024–2026

16Auckland · meeting rooms and staff hub

SFS Private Wealth

Four meeting rooms and a staff hub.

SystemsTeams Rooms on Crestron UC engines with Jabra PanaCast 50; a Crestron DMPS3 and Biamp Tesira room pair.

DrawingsDrew all 4 sheets · August 2025

17Lambton Quay, Wellington

2degrees

A boardroom and small meeting room, plus a staff breakout with digital signage.

SystemsTeams Rooms on Crestron UC engines, Jabra PanaCast 50, AirMedia and Samsung MagicINFO signage.

DrawingsSchematics drawn by a colleague · 2023

18Wellington · Hamilton

AECOM

  1. Design
  2. Install
  3. Commission
  4. Service
  5. Train
  6. Guides

Service and support after 2021: 3 huddle spaces, 2 large dual-screen meeting rooms and a staff hub in Wellington, and a video-conference room in Hamilton.

SystemsCrestron DMPS3 presentation switching with Cisco video conferencing, and a Cisco Webex Room Kit in Hamilton.

DrawingsOriginal schematics by colleagues (2019–2020)

19Wellington

University of Otago

A large lecture theatre, 2 large link rooms, 2 medium meeting rooms and 2 large lecture rooms.

DrawingsListed in my CV

20Victoria Street, Wellington

HPE

A large boardroom, small meeting room and staff lounge.

DrawingsListed in my CV

These were team projects. “Drawings” comes from the drawn-by field on each schematic. The drawings themselves aren’t published here because they include client network details, but I’m happy to talk through any of them.

Experience

Career timeline

From Level 2 IT support in Cebu, to a decade of school AV in Riyadh, to commercial AV projects across New Zealand. Scroll to play it through like an edit timeline, or select a clip to jump to it.

Skip the timeline
  1. July 2021 – presentAuckland, NZ · projects nationwide

    Resolution AV Consulting Limited

    Audio-Visual Installation & Commissioning Engineer

    End-to-end delivery of commercial AV for clients across New Zealand, including AIA, Aurecon, Beca, Jarden, Laidlaw College, Accenture and Fujitsu.

    • Project ownership and management, from client requirements to handover.
    • Designing systems and drawing AV schematics: 169 sheets drawn or co-drawn, 55 on my own.
    • Installing, configuring, testing, commissioning and programming Crestron devices, on site and offsite.
    • Supporting systems after handover, training IT support teams and users, and writing quick reference guides.
  2. Alongside my AV workDates not listed

    IT administration

    System Administrator & Technical Lead

    System administration and technical leadership for Faithful Flavours Limited, Advanced Creative Tech Solutions, Quickfix Solutions, Church Triumphant Wellington and United Pentecostal Church International – New Zealand.

  3. June 2021 – May 2022Whangārei, NZ

    BellTech Events

    Technical Manager | Senior Audio-Visual Technician

    Technical lead for event AV, lighting and video, responsible for the people, equipment and workshop behind each event.

    • Coordinated, directed and managed third-party contractors, vendors and infrastructure teams.
    • Managed dry-hire equipment, the workshop and consumables, and sent damaged equipment for repair or RMA.
    • Rostered technicians and equipment against event calendars and function sheets.
  4. May 2021 – May 2022Auckland, NZ

    Auckland University of Technology

    Senior Audio-Visual Technician

    Subject matter expert for audiovisual, lighting and video equipment, with ownership of its maintenance.

    • Provided support and training on AV and video equipment.
    • Coordinated contractors, vendors and infrastructure teams so setups worked as required.
    • Worked with the team on problem management and root causes.
  5. November 2020 – May 2021Auckland, NZ

    Reliance – CRM Countdown

    Control Room Operator

    Monitored and supervised the automated system of a meat-processing plant to keep operations flowing.

    • Managed flow control across inbound, production, sorting and dispatch.
    • Troubleshot and resolved logical and technical issues in the automated system.
    • Communicated disruptions to system specialists, team leaders and production managers.
  6. July 2018 – June 2020Riyadh, Saudi Arabia

    American International School – Riyadh

    Audio Visual Manager

    Led audiovisual and video conferencing for the school, including its performance spaces, video production and online learning setups.

    • Accountable for incident and change management with the school’s leadership team.
    • Documented the AV and video conferencing knowledge base and SOPs for the whole school community.
    • Managed the performance spaces, AV inventory and equipment budget, and all school-produced video.
  7. October 2010 – June 2018Riyadh, Saudi Arabia

    American International School – Riyadh

    Audio Visual Technician

    Hands-on AV support for classrooms, events and performance spaces.

    • Answered AV support tickets and supported Crestron and Extron systems.
    • Set up, trained users on and packed down AV, working with teachers on their classes’ needs.
    • Coordinated contractors for the installation and maintenance of AV equipment.
  8. December 2007 – January 2010Cebu, Philippines

    Stream Global Services – Dell

    Technical Support Professional 3

    Level 2 technical support for Dell desktop and portable computers.

    • Handled general IT support, plus hardware and software support.
    • Provided Level 2 troubleshooting support for frontline technicians.
    • Gave policy, procedure and escalation support to technicians worldwide.

A detailed CV is available on request.

Need someone who can design it, install it and support it?From the first schematic to the quick reference guide, I take AV projects all the way to handover.

Talk about your project See the projects

Selected work

Earlier work I’ve contributed to

Venues, events, productions and videos from earlier in my career, with links to public videos where they exist. These were team efforts within larger organisations, so each one describes my part. Select a screen to put it on program. For current commercial work, see projects across New Zealand.

AV systems

Performance and learning spaces, AIS-R

Setting
Six on-campus spaces: the 700-seat Main Theater, IB Drama mini theatre, Al Majlis multipurpose hall, Al Diwaniya amphitheatre hall, the AIS-R TV studio and the Circle of Nations outdoor stage.
My role
Audio Visual Technician, later Audio Visual Manager.
What I contributed
AV support for the spaces and their events, scheduling and maintenance, and coordinating contractors for installation and maintenance.

Evidence · video links from my CV

AV systems

University AV support, AUT

Setting
Auckland University of Technology.
My role
Senior Audio-Visual Technician.
What I contributed
Subject matter expertise, support and training for AV, lighting and video equipment; coordinating contractors, vendors and infrastructure teams; event readiness through rosters and function sheets.

Evidence

Described in my work history; no public project media.

Theatre

Musical and theatre productions

Setting
Six seasons of musical and theatre productions in Riyadh.
My role
Lighting and sound design, as part of each production team.
Productions
Annie the Musical · Rumors · Seussical the Musical · Cheaper by the Dozen · Charlie and the Chocolate Factory the Musical · The Importance of Being Earnest · You’re a Good Man, Charlie Brown the Musical · My Father’s Dragon the Musical

Evidence

Production list from my CV; no public recordings linked.

Live events

Concerts, ceremonies and community events

Setting
The AIS-R events calendar, plus off-campus venues: US Embassy and UK Embassy events (reception and Residence Gardens) and Riyadh Community Theatre.
My role
Managing event AV.
Events included
Band, orchestra and choir concerts; graduation and awarding ceremonies; United Nations Day and Multicultural Day; Saudi National Week celebrations; government and VIP visits; authors’ and astronauts’ talks by video conference.

Evidence

Event and venue lists from my CV.

Live events

Event technical management, BellTech Events

Setting
BellTech Events, Whangārei.
My role
Technical Manager | Senior Audio-Visual Technician.
What I contributed
Coordinating contractors and vendors, rostering technicians and equipment, and running dry hire, the workshop and RMA repairs.

Evidence

Described in my work history; no public project media.

Video

AISR #thisismyschool — 2017 and 2018

Setting
Major school productions at the American International School – Riyadh.
My role
Filming, editing and streaming.
What I contributed
Capturing and streaming the productions, then editing the finished videos.

Evidence · video links from my CV

Videos are hosted on YouTube. Nothing loads or plays until you choose to watch.

Qualifications

Qualifications and training

Racked up across control, networked AV, audio and networking, plus stage and sound training and the education behind it. Open any unit to see what’s inside.

23industry certifications and courses listed in my CV

Credentials are listed as earned, with years where my CV gives them. Some certifications are time-limited, so I’m happy to confirm current status for any role that requires it.

  • Crestron Certified Technician – Commercial
  • Crestron Design Certification – Commercial
  • Crestron Sales Certification – Commercial
  • Crestron Flex Certification
  • Digital Media Engineer 4K Certification
  • DMC-D-4K Certification
  • Crestron Certified Audio Technician
  • Crestron Core Certificate
  • Dante Level 3
  • Dante Level 2
  • Dante Level 1
  • Tesira: Practical PrinciplesSince 2022
  • Biamp Tesira 101: Core ConceptsSince 2022
  • Kramer Control Systems DesignerSince 2022
  • Kramer Control Systems ProgrammerSince 2022
  • Kramer AV SpecialistSince 2022
  • Kramer Audio SpecialistSince 2022
  • Kramer VIA InstallerSince 2022
  • Kramer VIA Sales AssociateSince 2022
  • Extron Certified Control ProfessionalSince 2022
  • Extron Certified Control SpecialistSince 2022
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Entry Network Technician (CCENT)
  • Stage Manager TrainingStage Managers Association, London, UK2012
  • Creative Stage Lighting TrainingStage Managers Association, London, UK2012
  • One to One Sound Engineering CourseBaseSound, Stroud, UK2012
  • One to One LIVE Sound CourseBaseSound, Stroud, UK2012
  • Bachelor of Science in Business AdministrationUniversity of the People, California, USA · in progress2020–
  • Bachelor of Theology in MinistryGospel Mission School of Theology Seminary, Philippines2019–2020
  • Bachelor of Science in Technology ManagementColorado Technical University, Colorado, USA2010–2014

Strengths

Strengths, patched to the evidence

Every strength here is wired to the roles where I used it. Select one to light up its connections.

  • Troubleshooting to root cause

    I work methodically back through the signal chain or system to the real cause, rather than settling for a workaround.

    • Resolution AV ConsultingTroubleshooting and resolving AV issues during commissioning and support.
    • Auckland University of TechnologyProblem management and root-cause analysis with the AV team.
    • Reliance – CRM CountdownResolving logical and technical issues in a plant’s automated system.
    • Stream Global Services – DellLevel 2 troubleshooting support for frontline technicians.

  • Plain-language communication

    I explain technical issues in simple language, and I’m comfortable liaising with clients, IT teams and contractors on the same project.

    • Resolution AV ConsultingLiaising with clients, IT teams and contractors on every project.
    • Reliance – CRM CountdownExplaining disruptions to system specialists, team leaders and production managers.
    • American International School – RiyadhWriting AV and video conferencing procedures for admin, faculty, staff, parents and students.

  • Training and documentation

    Every project I deliver ends with quick reference guides and training for the tech support team and the people using the rooms.

    • Resolution AV ConsultingQuick reference guides, and training for IT support teams and users, on every project.
    • Auckland University of TechnologySupport and training on AV and video equipment.
    • American International School – RiyadhA knowledge base and SOPs for the whole school community.

  • Design documentation

    My AV schematics give installers, IT teams and clients one plan to work from: signal flow, network and PoE notes, and rack layouts.

    • Resolution AV Consulting169 schematic sheets drawn or co-drawn, 55 of them on my own.

  • Calm technical coordination

    Live events and handovers don’t wait. I keep technicians, contractors and equipment ready, and stay calm under pressure.

    • BellTech EventsRostering technicians and equipment against event calendars and function sheets.
    • Auckland University of TechnologyCoordinating contractors, vendors and infrastructure teams for events.
    • American International School – RiyadhCoordinating events and performance spaces with the calendar team.

  • Ownership of equipment

    I look after the kit as well as using it: inventory, maintenance, repairs, dry hire and budgeting for what’s next.

    • BellTech EventsRunning dry hire, the workshop, consumables and RMA repairs.
    • Auckland University of TechnologyOwning and maintaining all AV, lighting and video equipment.
    • American International School – RiyadhKeeping the AV inventory and the budget for next year’s equipment.

Want this on your team or your project?Tell me what you’re working on and I’ll reply with how I can help.

Start an email LinkedIn (opens in a new tab)

My company · Wellington

TK Software: Custom software. Built around you.

TK Software is my software studio. We build custom web and mobile apps, websites and automated workflows for businesses, churches and organisations. The work starts with how people already operate, then brings the right screens, tools and information together.

It’s the same approach I take to an AV room: understand how people work first, then make the technology fit.

Start a project with TK Software (opens in a new tab) Visit tk-software.co.nz (opens in a new tab)

Or email director@tk-software.co.nz

Step 1 of 4A customer fills in the website form. Nobody has to retype it.

Website form · 7:42am

New enquiry

From Rachel Ong

“Hi, our hot water cylinder stopped heating last night. We’re in Karori. Could someone come out this week? Mornings suit best and phone is easiest.”

Step 2 of 4The enquiry is summarised for a person to check. Nothing is used unchecked.

AI draft · needs review

Enquiry summary

Job
Hot water cylinder repair
Where
Karori
When
This week, mornings
Contact
Phone

HWaiting for Hana to check

Step 3 of 4Once Hana approves, a job record and a follow-up task appear.

Checked and approved by Hana

Job record created

Customer
Rachel Ong
Job
Hot water cylinder
Status
New enquiry

Follow-up taskCall Rachel to book a morning visit · due today, 10:00am

Step 4 of 4The assigned technician sees the job on their phone, ready to accept.

9:41 · Kia ora, Aroha

New job assigned

Rachel Ong

Hot water cylinder · Karori · Thu 9:00am

Accept job

11:30 · Brooklyn · Tap washer2:00 · Ngaio · Gas check

Illustrative demo: one enquiry becoming a job. Southerly Home Services is a fictional business, as on the TK Software site.
01

Custom apps and platforms

Web dashboards for office teams, mobile apps for people in the field, and shared records that show each role the information it needs.

  • A customer enquiry becomes a booked job
  • A technician sees their next job on their phone
02

Websites and digital experiences

Responsive sites with clear navigation, readable content, and straightforward booking or enquiry flows.

  • Reads well on a phone, tablet and desktop
  • Enquiry and booking journeys that respect people’s time
03

Intelligent workflows and integrations

Connect forms, email, calendars and accounting tools so there’s less retyping and follow-up happens automatically.

  • Follow-up tasks created automatically
  • AI summaries that a person reviews before they’re used

Selected TK Software projects

Platforms built for real communities

From church governance to children’s Bible learning and multilingual live events, each one starts with the people who’ll use it every week.

Governance platform

BoardHub

BoardHub brings meetings, events, minister licensing, reporting and administration together for church organisations, so leaders can prepare well, decide clearly and follow through.

What it does

  • Meeting agendas, papers and minutes in one place
  • Event planning and communication
  • Minister licensing records and renewals
  • Reports for boards and committees
  • Everyday administration and tasks
Built for
Church organisations, their boards and administrators
Platform
Web and mobile
Talk to TK Software about something similar (opens in a new tab)

Church management

Church Hub

Church Hub helps local churches care for people well, with member records, attendance, ministry teams, events and reports kept together and easy to share with the right people.

What it does

  • Member records and households
  • Attendance for services and groups
  • Ministry teams and rosters
  • Events and notices
  • Reports for church leadership
Built for
Local churches and church networks
Platform
Web and mobile
Talk to TK Software about something similar (opens in a new tab)

Discipleship app

CTW Hub

CTW Hub supports Bible reading, discipleship and church connection through the week, with Christian resources close at hand for members and newcomers alike.

What it does

  • A calm, readable Bible reader
  • Discipleship lessons with progress
  • Christian resources and teaching
  • Church news, events and connection
Built for
Church members and new attendees growing in faith
Platform
Mobile and web
Talk to TK Software about something similar (opens in a new tab)

Children’s Bible learning

Kingdom Kids

Kingdom Kids helps children explore the Bible through interactive stories, games, lessons and activities that families can carry on at home.

What it does

  • Interactive Bible stories
  • Games and quizzes that reinforce each lesson
  • Lessons for children’s ministry teachers
  • Family activities to share at home
Built for
Children, families and children’s ministry teams
Platform
Web and mobile
Talk to TK Software about something similar (opens in a new tab)

Live translation

OneVoice-Live

OneVoice-Live delivers translated audio and captions during live events, so people can follow along in the language they understand best.

What it does

  • Live captions on personal devices
  • Translated audio for listeners
  • Simple language selection
  • Designed for multilingual services, conferences and gatherings
Built for
Churches, conferences and community events with multilingual audiences
Platform
Mobile app

A natural fit with my live-event AV background: the same audiences, now following along in their own language.

Talk to TK Software about something similar (opens in a new tab)

Previews are illustrations based on each project’s purpose, not production screenshots. Project descriptions come from tk-software.co.nz.

Contact

Let’s talk about your next project.

I’m glad to hear about AV design and delivery, technical support, creative production and relevant professional opportunities.

Email Andrew Connect on LinkedIn (opens in a new tab)

Start an email

Pick what it’s about and add a few details. I’ll get back to you by email.

What’s it about?

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Video

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